Plaza notes
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Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
Frequently Asked Questions for otto kern signature eau de parfum ✓ Extrême Toilette bei flaconi otto kern parfum dm
What should I check when one order contains several different products?
Review each line of the order rather than only the overall total. Review any different timeframes attached to the products.
What should I check when changing marketing message preferences after a purchase?
Do not assume a marketing change cancels the underlying purchase. Keep a record if repeated messages need a later support inquiry.
What should I review before approving a customized order preview?
Review the complete preview rather than only the highlighted section. Ask for an accessible format if important details cannot be read.
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